Returns

If something’s not right, talk to us. Here’s where you stand.

Faulty or not as described

If your bike develops a fault or isn’t as described, contact us. In line with the Consumer Rights Act 2015 we’ll put it right — repair, replacement or refund as appropriate.

Changed your mind

If you bought online without seeing the bike first, you may have a 14-day right to cancel under the Consumer Contracts Regulations 2013. Bikes chosen and collected in person aren’t distance sales, so that right may not apply — but talk to us; we’re reasonable. Because every bike is prepared and handed over personally, most questions are sorted face-to-face before you ride away.

Deposits

A reservation deposit secures your bike while we prepare it. If your plans change, get in touch and we’ll talk it through.

Your statutory rights

Nothing here affects your statutory rights under UK consumer law.

Call 07939 433154 or email ride.built@gmail.com.